<![CDATA[Wessex Bus Group News]]> http://wessexbus.com/news.html <![CDATA[Important Changes for Wessex Bus]]> http://wessexbus.com/news/ImportantChangesforWessexBus_694.html Following a number of years of successful operation in the Bristol, Bath and South Gloucestershire areas, Wessex Bus has seen a contraction in services following reductions in contracts from both the public and private sectors.  

We are therefore pleased to announce that a deal has been agreed with Cheltenham and Gloucester Omnibus Company Limited (owned by Stagecoach) who will be taking over most Wessex contracted routes from 2nd September 2018. The routes they will operate are as follows:

3’s – Aztec West
11/11A – Southmead
508 – Southmead
513/514 – Knowle
515 – Imperial Park
625 – UWE
TSB – Staff Shuttle

Further details about their future operation of these services and their timetables will be available at www.stagecoachbus.com

From 2nd September, the following routes will be withdrawn as they will no longer be operated by Wessex or Stagecoach:

42 - Park & Ride
12 - Bathampton
51 - South Bristol Hospital

The 10 service to Southmead Hospital will also be withdrawn as the local authority has decided it cannot provide the subsidy necessary to make this service viable.

The 20A/C service in Bath has been awarded to First Bus, who will commence operation on the route from 3rd September.

We would like to take this opportunity to thank all our customers for their support over the years. Further information regarding the transfer of services and pass information will be available over the coming weeks, so please watch this space for more information.

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Fri, 20 Jul 2018 00:00:00 GMT http://wessexbus.com/news/ImportantChangesforWessexBus_694.html
<![CDATA[Important information for Wessex Mobile App Customers]]> http://wessexbus.com/news/ImportantinformationforWessexMobileAppCustomers_691.html From Friday 24th August 2018, the Wessex Bus Mobile App facility will be withdrawn and M-tickets will no longer be accepted on Wessex Bus services.

If you are unable to use any unactivated M-tickets stored in your app wallet by this date, you will be entitled to a refund or an equivalent alternative ticket to replace your un-used M-ticket. 
In order to receive a refund or replacement ticket please follow these simple steps.

  • Please email comments@wessexbus.com
  • Please include your Full Name, Email Address and Mobile Number registered on your app account
  • Tell us what ticket(s) you have unactivated and if you would like a refund or replacement StarCard bus pass 

Please contact us NO LATER THAN Monday 20th August 2018 to request your refund.

Wessex Bus tickets are available on-board, and you can now purchase tickets upto the value of £30 with a contactless payment card or Apple / Android Pay on any Wessex or Wessex Star service. Wessex StarCard smart cards are also available from our head office, please visit www.wessexbus.com to find out how to apply for your StarCard and locations where you can top-up.

We would like to take this opportunity to thank you for your custom on our M-tickets App and should you have any queries regarding the closure of the app, please don't hesitate to get in touch with us.

Wessex M-ticket Refund / Replacements Terms and Conditions:

  • Partially activated tickets will not be replaced. If you have an unactivated ticket in your app wallet, that will not expire before Friday 24th August 2018, please do not activate now. Please contact us to replace or refund your ticket as soon as possible. 
  • Please contact us NO LATER THAN Monday 20th August 2018 with your request to ensure we are able to process your refund or replacement.
  • Any requests received after Monday 27th August 2018 will NOT be eligible for refund or replacement.
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Fri, 22 Jun 2018 00:00:00 GMT http://wessexbus.com/news/ImportantinformationforWessexMobileAppCustomers_691.html
<![CDATA[New Wessex Star Cards]]> http://wessexbus.com/news/NewWessexStarCards_688.html

We are pleased to announce that the new Wessex Star Card is nearly with us. Our new Star Card is is encoded with ITSO technology which allows you to top up with products and stored value which you can use onboard our vehicles. The card is also pre encoded with sQuid which will allow you to top up online and on bus.

Passengers that currently hold Wessex Star Cards with existing credit will be provided with a new Wessex Star card*, to do this please contact comments@wessexbus.com. Passengers that hold current Wessex Star Cards with exisiting credit should contact us no later than the 1st July 2018. Any requests that are made after this date will not be eligible for credit transfer or refund.

For passengers that do not have a Wessex Star Card we have teamed up with TravelWest who will allow you to purchase a TravelWest card which you can use like a Wessex Star Card. For further information https://buytickets.travelwest.info/

Passengers that travel on our Service 42 and are entitled to lower fares will need either a Wessex Star Card or TravelWest Card from 1st July.


*Customers that have requested refunds will not be provided with a new Star Card

 

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Thu, 31 May 2018 00:00:00 GMT http://wessexbus.com/news/NewWessexStarCards_688.html
<![CDATA[Wessex Bus Star Cards]]> http://wessexbus.com/news/WessexBusStarCards_686.html We regret to inform that from Monday 21st all current Star Cards will not be accepted on our new ticket machines, we therefore request that all customers that hold cards with either products loaded or credit contact comments@wessexbus.com and we will process each situation accordingly. We were hoping that by now our new Star Cards would be delivered.

Passengers with Star cards will be given the opportunity to migrate their ticket to either the mobile app or have a new star card, the interim period will be supplied with a paper ticket. Passengers with stored value will be supplied with a new card with loaded credit.

We apologies for the inconvenience this causes our passengers.

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Tue, 15 May 2018 00:00:00 GMT http://wessexbus.com/news/WessexBusStarCards_686.html
<![CDATA[Wessex Welcomes Contactless Payment]]> http://wessexbus.com/news/WessexWelcomesContactlessPayment_685.html Wessex Bus Invests in New Ticket Machines

We are proud to announce that from 21st May all our services in Bristol and Bath will be equipped with new ticketing machines. The machines will have the capability to accept contactless payments up to the value of £30. The new ticketing system will also allow us to improve real-time passenger information predictions at bus stops and allow us to see transactions in real time. 

In addition to this investment, we will also in June be launching our new Star Card, details of which will be released soon. 

Passengers that hold current Wessex Star Cards should contact comments@wessexbus.com and we will be happy to swap your card.

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Wed, 09 May 2018 00:00:00 GMT http://wessexbus.com/news/WessexWelcomesContactlessPayment_685.html
<![CDATA[Bank Holiday Service Level]]> http://wessexbus.com/news/BankHolidayServiceLevel_684.html Wessex Bus Service Levels on 7th May and 28th May.

Saturday 5th May

Normal Saturday Service

Sunday 6th May

Normal Sunday Service

Monday 7th May

No Service

Saturday 26th May

Normal Saturday Service

Sunday 27th May

Normal Sunday Service

Monday 28th May

No Service

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Thu, 03 May 2018 00:00:00 GMT http://wessexbus.com/news/BankHolidayServiceLevel_684.html
<![CDATA[Easter Family Day Ticket Promo]]> http://wessexbus.com/news/EasterFamilyDayTicketPromo_681.html ITS EASTER!

Our Family ticket is just £5 over the Easter Break so #makeitcount

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Fri, 23 Mar 2018 00:00:00 GMT http://wessexbus.com/news/EasterFamilyDayTicketPromo_681.html